Refunds, Returns and Exchanges
PLEASE CONTACT US BEFORE RETURNING GOODS. DO NOT RETURN THEM TO THE ADDRESS ON THE PACKAGE AS THAT IS OUR SHIPPING AGENT AND WE WILL NOT RECEIVE THE PARCEL BACK.
Of course we want you to be happy with your purchase and the service you received from us here. Please refer to the points below for more information about what to do if you have any issues.
To help the return process run smoothly:
- DEFECTIVE, WRONG or MISSING ITEMS: Please send us your order number, describe the issue and send us a photo(s) showing the fault.
ITEM DOESN'T FIT: Please send us your order number, which items can't fit, what part of each item can't fit and what US size you usually wear (you can advise us like: I wear US 6, 5'1"/135lbs).
- Please do not send returns to the address on the package. Returns will only be honored if they are sent to the address in China provided by Customer Service.
- Please do not return item(s) to us COD. Otherwise we will refuse your refund request.
- Items may be returned within 30 days of delivery. Simply contact us and describe the problem (with photos) or the return reason along with your order number.
- Items must be in original unworn condition (of course you may try the garment on, but do not wear it outside).
- We are responsible for the following: marks, broken zipper, rips or tears, poor quality material, obvious color difference, major difference between the photographed product and the product received. Please be assured that we will accept full responsibility for any errors or issues that are our fault.
- If you have chosen the wrong size/color or do not like the item (item is not faulty) please contact us to arrange a return. You are responsible for all shipping charges incurred on returned/exchanged merchandise.
- If your garment doesn't fit please contact us telling us the bust/waist/length measurements of the item you received and the size on the label or package. We ask that you check measurements carefully before purchase so we will deal with this on a case by case basis. As noted in the listings, garments are measured by hand, so please allow for a possible small difference to the chart.
- We will process your exchange or refund once we have received the item(s) at our international returns facility in Shanghai, China.
- Got any other questions that we haven’t covered here? Just send us a message via the Contact Us button on this website and we’ll get back to you as quickly as possible! Or you can email to our customer service team: firstname.lastname@example.org .
- We are not responsible for covering the shipping costs to return the item(s).
- No exchange or return on last chance products, lingerie, bodysuits and swimwear.